These Terms and Conditions apply to all purchases made by consumers via the webshop on philipnordstrom.com. The website is owned and operated by Philip Nordström design AB (org.nr 559087-0266). By placing an order, you agree to be bound by these Terms and Conditions.
All prices are displayed in SEK and include applicable VAT. Shipping costs and any applicable fees are clearly displayed in the checkout before you finalize your order. Payments are securely processed through Stripe. Payment terms are governed by the respective payment service provider.
Physical Goods (posters, art prints): Orders are typically dispatched within 3 business days. Estimated delivery times are 5 business days within Sweden and 5–15 business days for international deliveries. Digital Products (like downloadable animation files: Delivered immediately via an on-screen download link and/or email confirmation upon successful payment completion. If a delivery delay occurs, please contact us at mail@philipnordstrom.com
If you purchase physical products, you have a statutory 14-day right of withdrawal from the day you receive your item. To exercise your right of withdrawal, you must notify us via email at mail@philipnordstrom.com within 14 days of receiving your order. Return shipping costs are the responsibility of the customer. Items must be returned in their original condition and packaging.
For digital products (digital files, templates assets), delivery commences immediately upon purchase completion. By purchasing a digital product, you explicitly consent to immediate delivery and acknowledge that you lose your right of withdrawal once the download or access has begun.
Under Swedish and EU consumer protection laws, you have a 3-year right to claim for defective physical products. If an item is damaged or faulty upon arrival, please contact us immediately at mail@philipnordstrom.com with your order number and photos/description of the defect. For approved claims, we will cover return shipping costs and offer a replacement or a full refund.
These Terms and Conditions are governed by and construed in accordance with the laws of Sweden. If a dispute arises that we cannot resolve together, you may contact the National Board for Consumer Disputes (ARN) in Sweden: ARN, Box 174, 101 23 Stockholm, Sweden / www.arn.se
We commit to following ARN's decisions and recommendations. European consumers can also use the European Commission's Online platform: ec.europa.eu/consumers/odr.